Definition and concept of software quality assurance (SQA); quality models; specification of quality requirements; product development & delivery issues; software development processes & maturity; software quality management process: total quality management, improvement cycle, SQA planning & management, organizing the SQA effort; software verification & validation; typical software development errors; Fagan inspections; software audit; software testing: testing objectives & testing fundamentals, testing theory, coverage criteria, equivalence class testing, value-based testing, decision table, syntax & state transition testing, statement & path testing, branch & condition testing, data flow testing, thread-based testing, integration & integration testing, system testing; testing in object-oriented systems; test tools & test automation; test management; problem reporting & corrective action.